Trade policy: Product returns and exchanges
2.1. The products marketed by the FRENCH VISIONARY SAS cater specifically to the needs of customers
who have made a pre-order. As such, the FRENCH VISIONARY SAS does not have – or very few – stock of products and cannot provide the
customer with an exchange of products in different sizes.
2.2. The FRENCH VISIONARY SAS allows its customers to return the products to the company within a
period of 7 free days following their receipt. The dot Client will return the product (or products) in the same state as the one in which it was received,
and with all packing elements, to the following address: 50, rue des Binaches, 77144 Montévrain. Any garment visibly worn and therefore not in its original condition, will not be reimbursed. In the event of return of products complying with the provisions of this article, the price of the latter shall
be reimbursed by the company by the same means of payment as that used for the original transaction, unless the customer requests Expressly of a different means, in any event, this reimbursement will not incur a charge for the customer. The reimbursement is made as soon as possible after receipt of the return of products.
2.3. The FRENCH VISIONARY SAS accepts only return of products under the conditions of articles 2.2
In any event, the FRENCH VISIONARY SAS disclaims all responsibility for the proper performance of these exchanges, which are carried out between the customers, under their sole responsibility.
2.4. In accordance with the law, the customer is responsible for the return costs of the product (s).
2.5. The customer is invited to indicate the reason for return/withdrawal, in order to help the company to improve its product.
2.6. In accordance with article L. 221-23 of the consumer Code, the customer is informed that his liability is incurred in respect of the company only for the depreciation of the product (s), returned following the exercise of his right of withdrawal, resulting from manipulations other than Those necessary to establish the nature, characteristics and proper functioning of this or that property.