Cancellation and return Conditions

1. Right of withdrawal

1.1. In accordance with article L. 121-20-12 of the consumer Code, the customer has a period of 14 clear days from the date of conversion of the preorder in order to exercise his right of withdrawal to the company, without having to justify a reason to pay a penalty.

1.2. In accordance with article L. 121-21-8 3 ° of the French consumer Code, it is an exception to the exercise of this right of retraction for orders of products including a specific personalization element directly chosen by the customer.

1.3 In order to exercise its right of withdrawal of the order, the customer must notify his decision of withdrawal in writing, without justifying reasons.
The customer may communicate his decision of withdrawal to the company by any means, in particular by sending it by mail to our company, at the following address: 50, rue des Binaches, 77144 MONTEVRAIN or by email at contact@thefrenchvisionary.com

1.4. The customer has a retraction form on the site to be completed. Once completed, the retractable withdrawal form may be forwarded directly to the company by sending the form below (please complete and return this form only if you wish to withdraw from Contract) Attn: The FRENCH VISIONARY SAS – 50, rue des Binaches, 77144 Montévrain, or by email at: contact@thefrenchvisionary.com Download the withdrawal form

1.5. In case of notification to the company by the customer of its decision of withdrawal, irrespective of the means employed, the company will send to it without delay an acknowledgement of receipt of the withdrawal on a durable medium (in particular by e-mail). In the event of withdrawal of the customer, the refund of the product (or products) which has (on) the subject of the right of withdrawal shall be effected by the company by the same means of payment as that used for the initial transaction, unless the customer expressly requests a Different way. In any case , such reimbursement shall be made as soon as possible, and not later than 14 days from the day on which the company is informed of the customer’s decision to retract its order.

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